Frequently Asked Questions
What is the TNC Access for All Program?
Since 2019, the Access for All program has increased the availability of on-demand transportation for
persons with disabilities, including wheelchair users who need a wheelchair-accessible vehicle (WAV).
California collects a 10-cent fee on every TNC trip (i.e., ride hailing services like Uber and Lyft) that starts
in California, which is invested into providing on-demand WAV service.
Who are eligible Access Provider applicants?
Per Decision D.21-03-005, Access Providers eligible to receive moneys from the Access Fund include entities that: Directly provide, or contract with a separate organization or entity to provide, on-demand WAV transportation to meet the needs of persons with disabilities.
Pursuant to D.21-11-044, eligible Access Providers include transportation carriers that hold a Commission-issued permit prior to applying to be an Access Provider or a non-permitted transportation carrier if the carrier provides documentation that demonstrates the following:
- Background checks: Carriers must perform background checks that meet or exceed what is required of Transportation Network Companies (TNCs) under the TNC Application Form.
- Insurance: Carriers must have levels of insurance equivalent to or higher than what is required of charter-party carriers under General Order 115.
- Controlled substance and alcohol testing program.
- Secretary of State registration: Carriers must have their articles of incorporation filed with the Secretary of State.
- Motor Carrier Profile with California Highway Patrol (CHP): Carriers must complete the CHP 362 Motor Carrier Profile and obtain a CA Number from the CHP.
How can I become an Access Provider?
Prospective Access Providers will need to review the entire Request for Proposal (RFP) for the current funding cycle. Then, they will need to complete the Access Provider application via the SAFA APP hosted on Submittable. Please review the Access Provider Information webpage for more details.
What California counties does the SAFA Access for All Program cover?
The SAFA Access for All Program covers specific California counties depending on the funding cycle and year. Here is the list of California counties and available funding for the SAFA Access for All Program for Funding Cycle 5 Calendar Year (CY) 2026: SAFA Counties Funding Availability Cycle 5 (CY 2026). If you would like to know if your county is currently being served by a Local Access Fund Administrator (LAFA), please visit the CPUC TNC Access for All website, please scroll to the bottom of the page.
